Author Archives: Toni Shibayama

by Toni Shibayama Chances are the managers who serve under you have risen to their respective positions from within the club environment, which means they are familiar with the club’s various capacities. They’ve been loyal to the club on their journey to be a manager, unlike a Hilton or Ritz Carlton where people are brought […]

by Toni Shibayama It is likely every GM of every Club in Southern California watched in horror as wildfires ravished through Altadena, leaving in it fiery wake rubble that once was the Altadena Town & Country Club. The fire displaced 120 employees, but the collateral damage was even worse; many of those same employees lost […]

by Toni Shibayama A quick check of the calendar and we can see it’s time to discuss the dreaded 2023 Country Club Party Season, an event that very often can make or break any employee and have HR Directors pulling out their hair. Sure, we’ve all done something we wish we hadn’t at a holiday […]

by Toni Shibayama I recall once seeing a quote that read: You can never protect yourself 100 percent. What you do is protect yourself as much as possible and mitigate risk to an acceptable degree. You can never remove all risk. This makes incredible sense. In today’s ever-evolving business world, managing liability risks is paramount […]

by Toni Shibayama Happy team members will make it easier to produce a happy experience for your members. Here are the Top 5 ways to accomplish this: 1. Focus on Mental Health and Wellbeing More than a third of non-supervisory employees feel their workplaces aren’t “taking adequate steps” to address their wellbeing and mental health, […]

1. Managing Health Care Costs According to several industry surveys and reports, employers anticipate health care costs to grow between 6% and 8.5% in 2024, the largest increase in more than a decade. Many employers will plan and implement multiple cost-saving strategies in 2024 to mitigate rising health care costs. 2. Increasing Personalization and Flexibility […]

by Toni Shibayama A Country Club GM wakes up one morning, grabs a cup of coffee, and logs on to his computer. As he does his morning search for sports scores, stock prices, and new book releases on Amazon, he casually Googles “Country Club Sexual Harassment Cases.” As the information floods his screen, he nearly […]

by Toni Shibayama “Leadership driven” goes beyond showing interest in a safety initiative. It means that company leadership is actively educating and communicating. This is critical because if employees don’t see a continued interest in this initiative, they will lose interest themselves. They can easily interpret the lack of communication as a loss of interest […]

by Toni Shibayama A survey of CEOs revealed their biggest challenge was not in the manufacturing or distribution of their products or services, but rather in hiring, managing and keeping quality employees. When you couple this with the fact company owners, managers and human resource professionals feel they are under attack from a legal system […]

by Toni Shibayama No law requires an employer to have or maintain job descriptions. However, there are several benefits to having detailed job descriptions for each position in your organization. Recruitment: Having a detailed job description will assist you in knowing what knowledge, skills, and abilities are necessary for a position and what you should look […]